1. To initiate a claim for damaged products, it is required to record a video during the unboxing process. Any images or videos submitted after the unboxing will not be accepted for damage claims thus no returns.
2. Returns are only accepted if the product is in its original packaging. Used or washed items are non-returnable.
3. Returns will not be accepted beyond 96 hours (4 Days) from the date of delivery.
4. Refunds will be processed only after the returned item has been received and inspected. Original shipping fees are non-refundable.
5. It is the customer’s responsibility to ensure that the correct size and specifications are selected prior to purchase. Exchanges for size or design discrepancies are at the discretion of the seller.
6. For any product-related issues, please contact us directly at +9021000180. We kindly request that you refrain from using other channels to report such issues.
7. All products sold under Live Lush are handcrafted by skilled artisans, and as such, minor imperfections may occur. We appreciate your understanding in this matter, as minor defects will not qualify as grounds for a defective product claim.